Zum Inhalt springen

Wagen

Ihr Warenkorb ist leer

Return & Exchange Policy

Before returning an item, please email us:

support@WeCooIMore.com

Cancellations We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 days. If the item has already been shipped, the order cannot be cancelled. If you wish to cancel your order, please email us:
support@WeCooIMore.com

(Please provide your order number or confirmation email).

30-Day Unconditional Return Guarantee on Unopened and Unused Merchandise Unopened and unused merchandise can be returned for a full refund within 30 days of purchase for any reason. Specifically, the product will be inspected at the warehouse and the refund will be processed after checking the package. Please contact our support email address for the return address. Return shipping charges must be paid in advance. COD packages are not accepted. For warranty claims not related to quality, the purchaser is responsible for shipping costs. All goods and accessories must be in the original packaging. Returned items that are used or in poor condition will not be accepted. Please send a photo of the returned package and the tracking number to our support email address: support@WeCooIMore.com. Otherwise, the return will not be accepted. Returns may be refused if the above requirements are not met.

Items can be returned within 15 calendar days from the shipping date. Returns due to non-quality related issues after warranty has expired will be refused. If you would like to return an item, please contact us at the following email address: support@WeCooIMore.com (please provide your order number and item condition).

Our customer service team will confirm the reason for the return and request photos of the product and packaging from different angles.

Please include the following in your email:

1.order number

2.Photos that clearly show the appearance of all sides of the product

3. A photo showing the complete accessory set

4.A photo of the original package

Please note that the 15-day warranty must meet the following requirements:

- Products and accessories in their original packaging

- Products and accessories must be free of cracks, dents, scratches and other elements that affect the selling price.

It may take up to 10 business days to process your refund after your return is received. It usually takes 7-10 business days to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.

12 months warranty
We take responsibility for quality issues and provide 12 months warranty for quality issues. Any damage or misuse of the item by the purchaser will void the warranty. We will provide replacement or refund after confirmation to support@WeCooIMore.com (please provide your order number and item status).

Late or unpaid refunds
If you haven't received your refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you have not received your refund yet, please contact us at support@WeCooIMore.com

exception
The WeCooIMore.com warranty does not apply to:
・Accidental abuse/damage
- Damage from natural disasters (lightning, tornadoes, hurricanes, etc.)
・Unauthorized modification/repair/disassembly or use not in accordance with official instructions or manuals
・Issues not related to quality
・Items purchased from unauthorized sellers
・Use for specific purposes that deviate from normal consumer use
・Items that have been lost/stolen/free/refunded
・If you do not have a valid proof of purchase

company:
Before returning an item, please email us:
support@WeCooIMore.com

Cancellations We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 days. Orders cannot be canceled if the item has already been shipped. If you wish to cancel your order, please email us:

support@WeCooIMore.com (please provide your order number or confirmation email).

30-day unconditional return guarantee for unopened and unused products
Unopened and unused items can be returned for a full refund for any reason within 30 days of purchase. Specifically, refunds will be processed after warehouse inspection and package confirmation. Please contact our support email address for the return address. Return shipping charges must be paid in full prepaid. COD shipments are not accepted. For non-quality-related guarantees, shipping costs are the responsibility of the purchaser. All goods and accessories must be in the original packaging. Returns of used/bad condition items will not be accepted. Please send a photo of the returned package and the tracking number to our support email address (support@WeCooIMore.com). Otherwise, returns will not be accepted. Returns may be refused if the above requirements are not met.
Items can be returned within 15 days from the date of shipment. Returns due to non-quality related issues after warranty has expired will be refused. If you want to return an item, please email us: support@WeCooIMore.com (please provide your order number and item condition).

Our customer service team will confirm the reason for the return and request photos of the product and packaging from different angles.

Please include the following information in your email:

order number.

A photo that clearly shows the appearance of the entire surface of the product.

Photo showing the complete set of accessories.

Photo of the original packaging.

Please note that the 15-day warranty has the following requirements:

Products and accessories must be in their original packaging.

The product and accessories must be free of cracks, dents, scratches, etc. that affect the selling price.

Please allow up to 10 business days to process your refund once we receive your return. It usually takes 7-10 business days to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.

12 Months Warranty We take responsibility for quality defects and provide 12 months warranty for any quality issues. Any damage or misuse of the item by the purchaser will not be covered under warranty. We will provide a replacement or refund after a confirmation email with your order number and item status to support@WeCooIMore.com.

Delayed or Missed Refund If you haven't received your refund yet, please double check your bank account. Then contact your credit card company. It may take some time for the refund to be officially reflected. If you have not yet received your refund, please contact us at support@WeCooIMore.com.

As an exception, theWeCooIMore.com warranty does not cover: Abuse/misuse/Accidental damage/Natural disaster damage (lightning, tornadoes, hurricanes, etc.)/Unauthorized modification/repair/disassembly or official Non-compliance with instructions or manuals/non-quality related issues/purchases from unauthorized resellers/use for specific purposes outside of general consumer use/lost/stolen/free/refunded products / If valid proof of purchase is not available.

Contact our team at support@WeCooIMore.com.


Business hours: Monday to Friday 9:00-18:00 (Hong Kong time)